Developers:

• Application programming, database and system design.
• Web 2.0, Social Media, Internet, Intranet, Extranet and client/server architectures.
• Understands how legacy and web-based systems interface with each other.
• Programmers/Software Developers
• Solution Development and Delivery
• Assists in the design, coding, testing, and implementing of technical solutions.
• Understands standard systems development lifecycle processes and applies our methodology (or client mandated methods) effectively on client engagements.
• Applies knowledge of industry trends and developments to improve service to our clients.
• Project Execution
• Understands project and development plans and is able to clearly articulate roles, project goals, and timelines.
• Adheres to coding standards defined by technical management.
• Accurately employs our development tools.
• Establishes responsible deadlines and personal work plans.

Senior Developers/Software Engineers:

• Solution Development and Delivery
• Understands technical and functional design requirements.
• Assists in physical and logical database design.
• Creates prototypes for client engagements.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Project Execution
• Leads small teams of developers.
• Assists in enforcement of development deadlines and schedules.
• Understands the necessity of and contributes to coding standards.
• Develops internal and external meeting objectives and agendas.
• Prioritizes multiple tasks effectively.

Technical Leads (hands-on):

• Solution Development and Delivery
• Creates efficient and logical databases for clients.
• Designs and codes superior technical solutions.
• Easily recognizes system deficiencies and implements effective solutions.
• Project Execution
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Communicates and enforces coding standards.
• Manages resources within budget and project schedule.
• Reviews work of team.
• Consistently delivers high-quality services to clients.

 Enterprise Architects/Solution Architects/Business Architects:

• Ensures that the technology objectives of the enterprise are aligned to the business goals.
• Ensures applications have been built with correct emphasis on software quality and reusability to capitalize on the potential cost savings with SOA.
• Experts at recognizing software patterns and the solutions associated with those patterns.
• Strong business unit interaction.

Project Managers:

• Project /Practice Management
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day-to-day operational aspects of a project and scope.
• Reviews deliverables prepared by team before passing to client.
• Effectively applies our methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes our exposure and risk on project.
• Ensures project documents are complete, current, and stored appropriately.
• Provide technical expertise to mentor staff.
• Manages project budget and resources.

Senior Program Manager:

• Project /Practice Management
• Manages the day-to-day operational and tactical aspects of multiple or large scale projects.
• Oversees managers working on client engagements within practice.
• Reviews high-level deliverables across projects.
• Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of consulting engagements as measured by regional goals and customer satisfaction.
• Minimizes our exposure and risk across multiple projects.
• Manages scope and mitigates risk across projects.
• Provide technical expertise to mentor staff.

Offshore Project Manager/Project Leader/Technical Lead/Developer:

• Knowledge of cost analysis.
• Ability to lead teams and strong leadership skills.
• Experience running large global projects.
• Knowledge of foreign languages.
• Strong management resource allocation skills.
• Vendor management skills.
• 7 to 10 years' work experience.
• Great communication skills especially in the area of diplomacy.
• Cultural tolerance.
• Unrestricted ability to travel.
• Hands-on development.

• Project /Practice Management
• Manages the strategic aspects of large engagements and mitigates any risk.
• Oversees senior managers and managers working on client engagements within practice.
• Reviews high-level deliverables across practice.
• Ensures engagement reviews and quality assurance procedures take place for all practice engagements.
• Provides leadership to practice within a geographic area.
• Develops, implements and maintains sound business practices.
• Develops and implements strategic objectives for practice that are aligned with the region's strategic initiatives.

Business Analyst/Senior, Mid-Level, Junior:

• Analysis and Solution Definition
• Quickly understands the business issues and data challenges of client's organization and industry.
• Identifies client organization's strengths and weaknesses and suggests areas of improvement.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Develops functional specifications and system design specifications for client engagements.
• Leads testing efforts.
• Ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Works with client personnel to identify required changes.
• Communicates needed changes to development team.
• Assists in enforcement of project deadlines and schedules.
• Takes input from supervisor and appropriately and accurately applies comments/feedback.
• Communicates and applies project standards.
• Manages resources in accordance with project schedule.
• Consistently delivers high-quality services to our clients.
• Understands the components of running a fiscally successful project.
• Assists in the facilitation of team and client meetings.
• Delivers informative, well-organized presentations.
• Possesses understanding in the areas of application programming, database and system design.
• Understands Internet, Intranet, Extranet and client/server architectures.
• Understands how legacy and web-based systems interface with each other.

Business Relationship Manager:

• Provides seamless connection between the IT department and the business units it services.
• Ensures everyone is working at potential and that the most appropriate technologies are being used by the right people.
• Serves at same level as internal divisional Director.
• Ensures projects meet deadlines and goals.
• Facilitates the smooth adoption of new technology-based solutions by business users.
• Serves at the guardian and champion of methodology and adherence to those methodologies.
• Possesses a combination of strong technology skills and business acumen.

Vendor Manager:

• Serves as the key player when it comes to the IT department's interactions with its suppliers of hardware, software and services.
• Provides product and service purchasing guidance for the department.
• Evaluates potential provider's reputation, resources and expertise as well as providing expertise with negotiations and contracts. 
• Ensures IT purchases support the company's business objectives. 
• Solid understanding of information technology as well as experience with software licensing, hard procurement, and outsourcing (including offshore) agreements.

Technical Manager:

• Solution Development and Delivery
• Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
• Applies significant knowledge of industry trends and developments to improve service to our clients.
• Reviews work of development team.
• Easily recognizes system deficiencies and implements effective solutions.
• Technical Effort Management
• Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
• Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager.
• Ensures technical teams are contributing to the code library.
• Owns the development lifecycle and is responsible for managing technical risks throughout the project.
• Communicates and enforces coding standards.
• Performs code reviews and mentors junior developers.
• Manages technical resources within budget and project schedule.
• Consistently delivers high-quality services to our clients.
• Possesses significant knowledge of:
• Complex database concepts and assists in establishing standards applied across project teams.
• Various programming languages and assists in establishing standards applied across project teams.
• OO concepts and assists in establishing standards applied across project teams.
• Client/server and internet systems architectures and assists in establishing standards applied across project teams.
• Browser/client specific compatibility issues.

Senior Technical Manager:

• Solution Development and Delivery
• Provides technical direction for the development, design, and systems integration across multiple client engagements from definition phase through implementation.
• Applies significant knowledge of industry trends and developments to improve service to our clients.
• Easily recognizes system deficiencies and implements effective solutions.
• Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life.
• Technical Effort Management
• Creates and executes development plans across multiple projects and revises as appropriate to meet changing needs and requirements.
• Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager and/or client across multiple projects.
• Identifies reusable code required for our code library and ensures the high quality creation of the code.
• Defines, communicates and enforces coding standards.
• Manages multiple technical teams within budget and project schedule.
• Assists in sales efforts from a technical perspective.
• Consistently delivers high-quality services to our clients.
• Possesses significant knowledge of:
• Complex database concepts and assists in establishing standards applied across project teams.
• Various programming languages and assists in establishing standards applied across project teams.
• OO concepts and assists in establishing standards applied across project teams.
• Client/server and internet systems architectures and assists in establishing standards applied across project teams.
• Browser/client specific compatibility issues.

Technical Director:

• Solution Development and Delivery
• Serves as a technical expert representative across teams, clients and the information technology industry.
• Offers technical support across practices in offering definition and positioning.
• Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life.
• Technical Effort Management
• Promotes and coordinates technical knowledge harvesting within the organization.
• Defines, communicates and enforces coding standards.
• Identifies reusable code required for our code library and ensures the high quality creation of the code.
• Manages multiple technical teams within budget and project schedule.
• Tracks and identifies new opportunities to improve our methodology and training offerings.
• Assists in strategic sales efforts from a technical perspective.
• Consistently delivers high-quality services to our clients.
• Technical Expertise
• Possesses significant knowledge of:
• Complex database concepts and assists in establishing standards applied across project teams.
• Various programming languages and assists in establishing standards applied across project teams.
• OO concepts and assists in establishing standards applied across project teams.
• Client/server and internet systems architectures and assists in establishing standards applied across project teams.
• Browser/client specific compatibility issues.

Network Engineering: Senior Engineer, Network Manager, Senior Network Manager

• Networking
• Implements network security at the corporate level as established by corporate Security Director.
• Recognizes necessary network improvements and makes suggestions to IT Director.
• Plans, manages and develops upgrades to telephone system on a company-wide basis.
• Makes recommendations to IT Director regarding company-wide phone system upgrades; executes upgrades as directed by IT Director.
• Helps decide, in conjunction with corporate leadership, which software and hardware products and other equipment are most suited for use within Etensity's infrastructure.
• Oversees IT-related asset purchases on a company-wide basis.
• Manages software licenses on a company-wide basis.
• Effectively communicates relevant IT-related information to superiors and peers in other practices.
• Serves as focal point for all inter-office IT-related matters company-wide.
• Ensures that appropriate network managers are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management).
• Ensures that support for around-the-clock information transfer, storage and processing is timely, efficient and meets the service levels required.
• Assists with installing, configuring administering and maintaining corporate infrastructure.
• Assists with installing, configuring, administering and maintaining corporate WAN.
• Telephony
• Administers and maintains the telephone system, including telephone switches.
• Creates new hire phone and voicemail extensions; routes extensions to appropriate locations and updates information as Innovator seating assignments change.

Infrastructure Director:

• Networking
• Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership.
• Oversees the implementation of network security at the corporate level.
• Anticipates future network needs, identifies proactive solutions to satisfy needs.
• Helps establish and build relationships with vendors in conjunction with corporate leadership.
• Oversees all IT-related purchasing and budget usage; works with accounting to develop budgets.
• Holds responsibility for capacity planning and scheduling vendor negotiations related to IT.
• Ensures department is well informed, at all times, of changes and newsworthy events within the company.
• Effectively communicates relevant IT-related information to superiors.
• Exercises staff oversight to ensure new operations plans, policies, procedures and transition/migration plans are consistent with the overall company goals and objectives.
• ITIL
• SLA

DBA – Manager/Senior/Mid level

• Manages teams of DBA’s responsible for installing and maintaining database software on different platforms.
• Installs and maintains database software on different platforms.
• Responsible for physical and logical database design.
• Responsible for the development of backup strategies, disaster recovery strategies and performing performance tuning

Technical Writers

• Creates and maintains documentation related to projects.
• Responsible for reworking and updating documentation.
• Formats and edits documentation deliverables, software development documentation, and assists in creating reports, presentations and other development team and end customer artifacts.
• Maintains the deliverables archives and assists in any other administrative duties as needed.